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PRIVACY POLICY

1. WHO WE ARE Our website address is: https://whiskyboss.co.za. We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in strict compliance with the Protection of Personal Information Act (POPIA) and the Consumer Protection Act (CPA) of South Africa.

2. WHAT PERSONAL DATA WE COLLECT When you visit our site or make a purchase, we collect the following information:

  • Age Verification Data: Date of birth or ID confirmation. In compliance with the South African Liquor Act, we must verify that all purchasers are 18 years of age or older.

  • Checkout Data: Name, billing address, shipping address, email address, and phone number. This is required to process your order, prevent fraud, and deliver your goods securely.

  • Payment Information: We do not store credit card details on our servers. All payments are processed securely via our trusted third-party gateway, PayFast.

  • Technical Data: We collect your IP address and browser user agent string to help with spam detection, prevent fraudulent orders, and improve site security.

3. COOKIES We use cookies to improve your premium shopping experience:

  • Shopping Cart: We use cookies to remember what rare or high-end items you have placed in your cart while you browse.

  • Login Info: If you have an account and you log in, we will set up a temporary cookie to determine if your browser accepts cookies. Login cookies last for two days, and screen options cookies last for a year.

  • “Remember Me”: If you select “Remember Me”, your login will persist for two weeks.

4. WHO WE SHARE YOUR DATA WITH We strictly only share your data with third parties necessary to complete your order and comply with the law. We will never sell your personal data.

  • The Courier Guy: We share your name, delivery address, and phone number with The Courier Guy to ensure your package is delivered correctly. Please note: Couriers may request to see a valid ID upon delivery to verify the recipient is 18+.

  • PayFast: Your order details are shared with PayFast to facilitate secure payment processing.

  • Administrative Purposes: If you request a password reset, your IP address will be included in the reset email.

5. HOW LONG WE RETAIN YOUR DATA

  • Orders & Liquor Compliance: We keep purchase records and age verification data (name, address, order details, DOB) indefinitely for tax, legal, liquor licensing, and accounting purposes.

  • Accounts: For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (username cannot be changed). Website administrators can also see and edit that information.

6. YOUR RIGHTS OVER YOUR DATA Under POPIA, you have the right to:

  • Request an exported file of the personal data we hold about you.

  • Request that we erase any personal data we hold about you (excluding data we are legally obliged to keep for administrative, liquor compliance, legal, or security purposes).

  • Object to the processing of your personal information.

7. SECURITY Given the high value of our transactions, we are committed to ensuring that your information is exceptionally secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

8. CONTACT INFORMATION For any privacy-specific concerns or POPIA-related requests, please contact our Information Officer at: Email: info@whiskyboss.co.za