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REFUND AND RETURNS POLICY

1. OVERVIEW Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange. Under the South African Electronic Communications and Transactions Act (ECTA), online shoppers are entitled to a 7-day cooling-off period; we have extended this to 14 days for your convenience.

2. ELIGIBILITY FOR RETURNS Due to the premium and collectible nature of high-end whisky, strict return conditions apply. To be eligible for a return:

  • The bottle must be unused, unconsumed, and the original seal (cork, foil, wax, or tax stamp) must be 100% intact.

  • The item must be in its exact original condition, including all pristine presentation boxes, tubes, certificates of authenticity, and special packaging.

  • You must provide a receipt or proof of purchase.

3. NON-RETURNABLE ITEMS Certain types of goods are exempt from being returned. We do not accept returns for:

  • Opened bottles or bottles with broken, cracked, or tampered seals (unless the product is proven to be inherently defective, such as being “corked”).

  • Personalized or custom-engraved bottles.

  • Gift cards.

  • Any item not in its original condition, is damaged, or missing parts (like presentation packaging) for reasons not due to our error.

4. REFUNDS PROCESS Once your return is received and meticulously inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the liquid, seals, and packaging. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a standard processing period (usually 7-10 business days).

5. LATE OR MISSING REFUNDS If you haven’t received a refund yet:

  • Check your bank account again.

  • Contact your credit card company (it may take some time before your refund is officially posted).

  • Contact your bank (there is often some processing time before a refund is posted). If you’ve done all of this and you still have not received your refund yet, please contact us at info@whiskyboss.co.za.

6. SALE ITEMS Only regular-priced items may be refunded. Sale items cannot be refunded unless they are fundamentally defective, in compliance with the South African Consumer Protection Act (CPA).

7. EXCHANGES AND TRANSIT DAMAGE We only replace items if they are defective (e.g., spoiled contents) or damaged in transit. If your parcel arrives with visible damage, please document it immediately with photographs before opening. To request an exchange for the same item, send us an email at info@whiskyboss.co.za and mail your item to: 100 Harper Street, Benoni , 1500

 

8. SHIPPING RETURNS To return your product, you should mail your product to: 100 Harper Street, Benoni , 1500

 

  • You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to a defect or transit damage caused by our couriers.

     

  • Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

  • Important: Given the high value and fragile nature of our premium whiskies, you must use a trackable shipping service and purchase adequate shipping insurance. We do not guarantee that we will receive your returned item and cannot be held liable for breakages that occur during return transit.

9. CONTACT US Contact us at info@whiskyboss.co.za for questions related to refunds and returns.